Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between My Hydrogen Water ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

 

2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in [Currency] and are subject to change without prior notice.

• Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.

• Electronic Funds Transfer (EFT)/ACH Payments

• PayPal

• Apple Pay, Google Pay

 

3. Disputed Charges

• Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.

• Contact Information: Disputes should be sent to support@myhydrogenwater.co.uk and include the invoice number and details of the dispute.

• Resolution: We will investigate and resolve billing disputes promptly.

 

4. Refunds and Credits

• Policy Reference: Refunds or credits are provided in accordance with our [Refund Policy] https://myhydrogenwater.co.uk/returnsandrefunds.

• Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

 

5. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

• Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

 

6. Payment Security

• Data Protection: All payment information is handled securely in compliance with industry standards.

• Payment Processor: We use [Specify Payment Gateway/Processor] to process payments and do not store your credit card information on our servers.

• SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

 

7. Changes to Billing Terms

• Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

• Notification of Changes: Changes will become effective upon posting the updated Terms on our website at www.myhydrogenwater.co.uk

• Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

 

8. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

• Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the [Time Period, e.g., six months] preceding the event giving rise to the liability.

 

9. Governing Law

• Jurisdiction: These Terms are governed by the laws of United Kingdom, without regard to its conflict of law principles.

• Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Liverpool.

 

10. Contact Information

For any questions or concerns regarding billing, please contact us:

• Company Name: My Hydrogen Water

• Email: support@myhydrogenwater.co.uk

• Phone: 020 4576 3533

• Website: www.myhydrogenwater.co.uk

 

11. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service (https://myhydrogenwater.co.uk/termofservice) and Privacy Policy (https://myhydrogenwater.co.uk/privacypolicy), constitute the entire agreement between you and My Hydrogen Water regarding billing matters and supersede all prior agreements.